Privacy Policy
At Network Online ("we," "us," "our," or "the Company"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make purchases, and interact with our services.
By accessing or using our website, you consent to the practices described in this Privacy Policy. Please take the time to read this Privacy Policy carefully. If you do not agree with our practices, please do not use our services.
Information We CollectWe may collect the following types of personal information from you:
- Personal Identifiable Information (PII): We may collect your name, postal address, email address, phone number, and other contact information when you create an account or make a purchase.
- Payment Information: When you make a purchase, we collect payment information, such as credit card numbers, billing addresses, and other payment details. This information is processed securely through our payment gateway partner.
- Browsing Data: We automatically collect information about your interaction with our website, such as your IP address, browser type, operating system, and pages you visit. We may also use cookies and similar tracking technologies to enhance your browsing experience and collect data on your preferences.
- Communication Data: If you contact us, we may collect information regarding your communication with us, including emails, chat messages, and customer support inquiries.
- User-generated Content: We may collect information that you voluntarily submit to our website, such as product reviews and comments.
We use the information we collect for various purposes, including but not limited to:
- Processing Orders: We use your personal information to process and fulfil your orders, including billing and shipping.
- Customer Support: To provide customer support and address any inquiries or issues you may have.
- Improving User Experience: We use browsing data and cookies to enhance your browsing experience, personalize content, and make recommendations.
- Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials, newsletters, and marketing communications.
- Legal and Regulatory Compliance: To comply with legal obligations, resolve disputes, and enforce our Terms of Service.
We may share your personal information with the following entities:
- Service Providers: We may share your data with third-party service providers who assist us in various functions, such as payment processing, shipping, marketing, and website analytics. These providers are contractually obligated to protect your information.
- Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, and protect our rights and interests.
You have certain rights regarding your personal information, including:
- Access and Correction: You can access and update your personal information through your account settings.
- Opt-Out: You can opt out of receiving marketing communications from us by following the instructions in our emails or contacting our customer support.
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Contact UsIf you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at online@neton.co.za.
POPI Act Compliance
Personal Protection of Information Act 4 of 2013
According to the POPI Act, Network Online is required to get your consent to collect, store and manage the data that you provide to us. Network Online takes the protection of personal information seriously and is committed to complying with the Personal Protection of Information Act. The use of our services will be deemed as agreement with the POPI terms and conditions as set out in this document.
Consent to use personal information
- By utilising the services, you are agreeing to the terms of this information consent terms and conditions, you, hereby voluntarily authorise Network Online to process your personal information. This means to receive, record, organise, update, retrieve, consult and use your information. Also, it means the dissemination by means of transmission, distribution, to make available in any other form, linking as well as blocking, erasing or destruction.
- This consent is effective immediately and can be withdrawn in the future or where requested or required.
- The personal information may only be processed if it is adequate, relevant and not excessive, given the purpose for which it is processed, and if processing occurs in accordance with the relevant provisions of the POPI Act. The purpose of the processing of information must relate to a function and program activities of Network Online.
- In addition, you hereby acknowledge that Network Online collects and processes personal information pertaining to the proper functioning, management and governance of the organisation as guided by the sector, industry best practices and relevant laws of the country.
- The type of information will depend on the purpose for which it is collected, and will be processed for that purpose only.
- In terms of section 11 of POPI, personal information may only be processed in the following circumstances:
o If the person/data subject, or a competent person where the data subject is a child, consents to the processing.
o If processing is necessary to carry out actions for the conclusion or performance of a contract to which the person/data subject is party.
o If processing complies with an obligation imposed by law on the organisation.
o If processing protects a legitimate interest of the person/data subject.
o If processing is necessary for the performance of a public law duty.
o If processing is necessary for pursuing the legitimate interests of the organisation.
Your rights in terms of this consent
- The right to correct your information – When any of your information has changed, or is incorrect, you may update the information by loging in on your profile and updating your information. Network Online will try to keep your information up to date.
- The right to know what information is being kept – You will also have the right to know how we manage and share your information.
- The right to withdraw your consent – You may at any given time withdraw your consent. This must be done in writing. A cancelled or withdrawn consent will not affect any past or existing use of your information.
Consent to receive marketing or related information
By utilising our services, you are agreeing to the terms of these terms and conditions, you expressly consent to the processing of your information for marketing purposes from Network Online and its partners. You understand that by consenting, you may receive marketing materials, relevant to Network Online and it’s partner programmes, in the form of SMS, WhatsApps, emails, google surveys etc. from the organisation and its various departments and programmes.
Permission to make personal information available on broadcast or social media platforms
By agreeing to the terms of this information form, you expressly consent to your personal information, including pictures, videos and other written content created by the organisation, and where you participate, be broadcasted on all relevant broadcasting and social media channels.
I hereby consent to personal information being made available for processing on all Network Online broadcasting and digital platforms, including on all it’s product, programme and brand platforms.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page.
Thank you for choosing Network Online. We value your trust and are committed to protecting your privacy.