Shipping Policy
At Network Online ("we," "us," "our," or "the Company") we strive to provide you with a seamless shopping experience, and this Shipping Policy outlines important information regarding our shipping and delivery procedures within South Africa.
By making a purchase from our online store, you agree to the terms and conditions outlined in this Shipping Policy. Please review it carefully.
Shipping Methods and Timelines- Shipping Methods: We offer Eco Light, Eco Standard or Eco Heavy shipping. The shipping method is automatically selected based on the weight of the order.
- Estimated Delivery Times: Delivery times may vary based on your location, the shipping method, and product availability.
- Shipping Fees: Shipping fees are determined based on your order's total value, weight, shipping method, and destination. The exact shipping cost will be calculated and displayed at checkout.
- Free Shipping: We may offer free standard shipping on orders that meet specified criteria. Please refer to our website or promotional materials for details on free shipping offers.
- Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase, including the shipping address. Please review this information for accuracy. If there are any errors, contact us immediately.
- Order Processing Time: Orders are typically processed within 1 (one) to 2 (two) business days. Please note that order processing time may vary during peak seasons or promotions.
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status and estimated delivery date of your package.
- Delivery Updates: We recommend tracking your order regularly for delivery updates. If you encounter any issues with your delivery, please contact the shipping partner with your tracking number.
- Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect addresses.
- Delivery Attempts: Our courier partners will attempt delivery to the specified address. If delivery is unsuccessful, they may make subsequent attempts or leave a delivery notification for you to arrange a suitable delivery time or location. If the shipping partner returns the shipment to Network Online due to the inability to deliver the order, it will be considered as a return of the order and all applicable fees and processes as per the return policy shall apply.
- In-Store Pickup: We do not provide in-store pickup.
- Lost Items: If you believe your order is lost or significantly delayed, please contact the courier and our customer support team.
- Damaged Items: If your order arrives damaged, please report the issue to our customer support team within 48 hours of receipt. We may require photos of the damaged items and packaging to process a replacement or refund.
If you have any questions or concerns about our Shipping Policy or the delivery of your order, please contact us at Online@neton.co.za.
Thank you for choosing Network Online. We appreciate your business and are committed to delivering your orders efficiently and securely.