Returns Policy

At Network Online (PTY) Ltd, we strive to provide high-quality products and exceptional customer service. We understand that occasionally, you may need to return or exchange an item. Please take a moment to review our returns policy to ensure a smooth and hassle-free experience.

Eligibility for Returns:
  • We accept returns within 14 days from the date of purchase or dispatch, whichever is later.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
Return Process:
  • To initiate a return, please contact our customer service team at online@neton.co.za within the eligible timeframe.
  • Provide the following information when contacting customer service:
    • Invoice number
    • Reason for return
    • Product details
  • Our customer service team will guide you through the return process.
  • Please ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.
  • The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect item).
  • If the item being returned is not incorrect, Network Online will charge a handling fee of 15% (fifteen per cent) of the value of the returned item.
Refunds and Exchanges:
  • Once we receive the returned item and verify its condition, we will process the refund or exchange.
  • Refunds will be issued in the original form of payment. Please allow 14 business days for the refund to reflect in your account.
  • If you prefer an exchange, you will have to purchase the correct product following the refund.
Non-Returnable Items:
  • The following items are non-returnable:
    • Used or damaged items (unless due to a manufacturing defect)
    • Customized or special-order products
    • Clearance or sale items (unless explicitly stated otherwise)
Damaged or Defective Items:
  • If you receive a damaged or defective item, please notify us within 48 hours of delivery.
  • We may require photographic evidence or additional information to process the claim.
  • Depending on the situation, we will offer a replacement, repair, or refund for the damaged or defective item.

We value your satisfaction and aim to resolve any issues promptly and fairly. If you have any questions or require further assistance regarding our returns policy, please don't hesitate to contact our customer service team.